I'm Ahmed Nabil, founder of ITSM Compass. I help organisations run IT as a driver of measurable value — through governance, service excellence, and disciplined decision-making that the C-suite can trust.
Across 7 years, 5 countries and 3 industries in the GCC, one constant has held: the job is to turn IT complexity into business confidence. I lead IT service delivery and governance functions where reliability, cost, and trust are treated as executive outcomes — not back-office metrics.
My work sits at the intersection of ITIL and COBIT, SLA governance, and responsible AI adoption — always with a bias toward outcomes the board can measure.
Translating service metrics into board-ready decisions and measurable OPEX impact.
SLA governance and incident leadership that protect trust, not just uptime.
Combining what good looks like with how to run it — in practice, not theory.
Responsible adoption: augmentation over replacement, human oversight non-negotiable.
Clear decision rights and controlled change that earn IT a seat at the strategy table.
Leading by example — the standard doesn't change with the altitude.
All certificates issued by PeopleCert and currently active.
A free, no-obligation conversation about where your service delivery hurts and whether I can help.
Focused preparation for the ITIL Foundation exam, taught by someone who holds it and applies it daily. Exam booked separately through PeopleCert.
One-on-one strategic advisory on governance, SLA design, incident leadership, or framework rollout.
Half-day session for leadership or IT teams on governance, value-led IT, or responsible AI in ITSM.
A structured review of your service management maturity against ITIL and COBIT, with a prioritised action roadmap.
Ongoing senior IT service delivery and governance leadership, without a full-time hire.